23000 Privacy Policy — How We Protect Your Data
This Privacy Policy explains how 23000 collects, uses, stores, and protects the personal information of users in Malaysia. Please read it carefully to understand your rights and how we handle your data.
What information do we collect from you?
When you use the 23000 platform, we collect several categories of information to ensure our services run smoothly and securely for all users in Malaysia.
Your username, email address, encrypted password, date of birth, and contact details provided during registration. This information is used to verify your identity and manage your account.
Device type, operating system, browser version, IP address, and usage data such as pages visited and session duration. This data helps us identify technical issues and improve platform performance.
Records of deposit and withdrawal transactions in MYR, payment methods used, and the time and amount of each transaction. We do not store full card or bank account details — this sensitive information is handled by certified payment providers.
Records game activity, language preferences, account settings, and session cookie data. This information is used to personalise your experience and enable features such as "remember login" to work correctly.
What is this information used for?
23000 uses the information collected solely for legitimate purposes directly related to delivering our platform services. We do not use your data for any purpose beyond what is described here.
- Account management: Verifying your identity, processing logins, sending important account notifications, and enabling password recovery.
- Payment processing: Verifies and records deposit and withdrawal transactions in MYR, and complies with mandatory financial monitoring requirements.
- Service improvement: Analysing usage patterns to identify technical issues, improve the user interface, and ensure the platform performs optimally across all devices.
- Platform security: Detecting suspicious activity, preventing fraud, and ensuring only legitimate users can access their accounts.
- Service communications: Sending account-related emails such as registration confirmations, transaction notifications, and important policy updates.
- Legal compliance: Complying with legal and regulatory obligations applicable to the platform's operations in relevant jurisdictions.
Cookies & tracking — what you need to know
23000 uses cookies and similar tracking technologies to ensure a smooth and secure user experience. Cookies are small data files stored on your device when you visit our platform.
Types of cookies we use
- Essential Cookies: Required for core platform functions such as login sessions, bet slips, and language settings. These cookies cannot be disabled without affecting platform functionality.
- Analytics Cookies: Collects anonymous data on how users interact with the platform — pages visited, time spent, and navigation paths. This data is used solely for improvement purposes.
- Preference Cookies: Saving personal preferences such as language, display theme, and interface settings so you don't have to reconfigure them each time you log in.
You can manage cookie usage through your browser settings. However, disabling all cookies may limit your ability to use certain platform features fully.
Data storage, security & third-party sharing
How we protect your data
All 23000 user data is stored on servers protected by industry-standard SSL encryption. Database access is restricted to authorised personnel only, and all access is logged for audit purposes. User passwords are never stored in plain text — they are hashed using a one-way encryption method.
Data retention periods vary by type: active account data is retained for as long as the account remains active; financial transaction data is kept for the period required by law; older session activity data is deleted on a rolling basis.
Sharing with third parties
23000 does not sell, rent, or disclose users' personal information to any third party for marketing purposes. Information is only shared in the following limited circumstances:
- Payment provider: Transaction details required to process MYR deposits and withdrawals are shared with certified payment providers.
- Legal requirements: Data may be disclosed to relevant authorities where required by a valid court order or applicable legal obligation.
- Technical service provider: Service providers that assist in operating the platform (such as hosting services and technical support) may have limited access to data, subject to strict confidentiality agreements.
Your rights as a 23000 platform user
As a user, you have clear rights regarding the personal data held by the 23000 platform. These rights can be exercised at any time by contacting our support team.
You have the right to request a copy of the personal information we hold about you. Such requests will be processed within a reasonable timeframe.
If your information is inaccurate or incomplete, you may request a correction through your account settings or by contacting our support team.
You may request account closure and deletion of your personal data, subject to financial data retention obligations required by law.
23000 reserves the right to update this Privacy Policy from time to time. Users will be notified of any material changes via email or in-platform notification. Continued use of the platform after changes are posted constitutes acceptance of the updated policy.
For any queries regarding data privacy, information correction, or deletion requests, please contact our team at [email protected]. You may also refer to FAQ page for more information on managing your account.
Your privacy is our priority
23000 is built with data security at its core. Register an account today and enjoy an online casino experience that is safe, transparent, and trusted by players across Malaysia.